1. What are the service charges?
There are no upfront charges; we take a 10% commission on tips received. Withdrawal costs are R3.99 for bank transfers and R17.71 for Instant Money vouchers.

2. How do I access my money?
Check your Welcome SMS for a link to your personal E-wallet to view your balance and request payouts.

3. Do I need a smartphone?
No. You can manage your balance and payouts by replying to our SMS prompts (1 for balance, 2 for bank transfer, 3 for voucher).

4. How do I get my card?
We print and deliver your card for free. In smaller towns, collection can be arranged at your local PostNet.

5. What if I lose my card?
Simply let us know. Your money is safe, and we will provide a replacement card at no cost.

6. What if I change my number or lose my phone?
Contact us to relink your new number to your account. Your QR code will remain the same and your funds will stay secure.

7. When can I do a payout?
Payouts are available 24/7. Requests made after 5 PM or on weekends/holidays will be settled by 10 AM the next working day.

8. Where can I withdraw my Instant Money voucher?
Vouchers can be redeemed at any Standard Bank ATM, Shoprite, Checkers, Pick n Pay, Boxer, Makro, Game, or Builders Warehouse.

9. What do I need to sign up?
Name, Surname, a valid ID/Passport/Asylum permit, and a cellphone number. Bank details are optional.

10. Do I need SnapScan or Zapper to tip?
No. You can use the QR scanner inside almost any South African banking app to scan and pay.

11. Is there a limit to how much I can have in my account?
There is no limit. You can use your E-wallet to safely store your earnings for as long as you need.